Terms of Service
1. Acceptance and eligibility
These Terms of Service ("Terms") govern use of the Spot Now website and services (the "Platform"). By creating an account or using the Platform you accept these Terms. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account; minors are served through parent, guardian, or authorized-representative accounts with appropriate verification. You are responsible for the accuracy of information you provide and for safeguarding your account credentials.
2. What Spot Now is — and is not
Spot Now is an appointment-discovery and scheduling platform. Spot Now does not provide medical, dental, behavioral-health, pharmacy, diagnostic, or wellness services unless expressly identified. Providers and facilities listed on the Platform are independent organizations solely responsible for the professional services they deliver. Information on the Platform is for general informational and scheduling purposes and is not medical advice, diagnosis, or treatment. Browsing the Platform, searching for services, or booking an appointment does not create a provider-patient relationship with Spot Now.
3. Emergencies
The Platform is not for medical emergencies and is not a crisis service. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you or another person is in immediate danger, call 911 or use the applicable national or local crisis resource.
4. Booking, availability, and data accuracy
Provider participation, availability, insurance acceptance, prices, and appointment times may change without notice. A displayed appointment time is not a confirmed appointment until confirmation is received from the provider's authoritative scheduling system (or from a provider that has formally delegated scheduling authority). Appointment requests are requests only until the provider responds. Some booking paths redirect you to a provider's own website, where the provider's terms and privacy policy apply. Spot Now labels each listing's verification status and booking capability; you agree not to rely on the Platform for information the Platform identifies as unverified.
5. Payments, insurance, cancellation, and no-shows
Where payments are collected, the amount due today, amounts due at the appointment, deposits, estimated copays, taxes, and potential cancellation or no-show fees are disclosed before you confirm. Estimates are not guarantees of payment; final charges may differ based on services rendered, and you may remain responsible for unpaid charges subject to applicable law and provider agreements. Cancellation and refund handling follows the Cancellation & Refund Policy and provider-specific policies disclosed at booking. Payment processing is provided by third-party processors; Spot Now does not store raw card numbers or CVV.
6. Telehealth
Virtual visits are subject to the Telehealth Terms and Consent, including licensure, patient-location, technology, and consent requirements. Telehealth is not appropriate for every condition.
7. User conduct
You agree not to: misrepresent your identity or authority; book appointments you do not intend to use; scrape, harvest, or republish Platform data; probe or circumvent security controls; submit false provider corrections or fraudulent reviews; use the Platform to harass providers or other users; or use the Platform in violation of applicable law. Spot Now may suspend accounts engaged in abuse, subject to Section 11.
8. Intellectual property and third-party services
The Platform, its design, and its software are protected by intellectual-property laws. Provider names and trademarks belong to their respective owners; their appearance on the Platform does not imply affiliation with, partnership with, or endorsement of Spot Now. Third-party services linked from the Platform are governed by their own terms.
9. Disclaimers and limitation of liability
[FOR COUNSEL REVIEW] The Platform is provided on an "as is" and "as available" basis to the extent permitted by law. Spot Now does not warrant that listings, availability, insurance information, or pricing are error-free, and disclaims liability for professional services delivered by independent providers. Liability limitations, indemnification obligations, and any warranty disclaimers must be finalized by counsel with attention to jurisdictions that restrict such provisions and to non-waivable consumer and patient rights.
10. Disputes and governing law
[FOR COUNSEL REVIEW] Dispute-resolution structure, governing law, venue, and any arbitration or class-action provisions are intentionally reserved for counsel determination and must not be hard-coded without approval. Nothing in these Terms limits rights that applicable state law grants and does not permit to be waived.
11. Changes, suspension, and termination
Spot Now may update these Terms with notice; material changes are versioned, dated, and presented for acceptance where required. You may close your account at any time; certain records must be retained as described in the Privacy Policy and applicable law. Spot Now may suspend or terminate access for material violations, with a process for appeal where required by law.
12. Contact
Questions about these Terms: legal@getmyspotnow.com. The legal entity, registered address, and contact information are configured through centralized platform settings and completed before production.